Remote Visual Assistance
Remote visual assistance goes beyond a simple video call. It lets experts guide someone through a complex task by connecting to their live camera feed and drawing or pointing to show exactly what to do.
Reduce on-site visits
and cut costs.
and cut costs.
Easy to use and fast return on your investment.
Provide instant support globally
Share instant visual support worldwide through any smartphone - no app download needed. Simply send an SMS or Email link and connect.
When instructions must be crystal clear
Showing is better than telling when the stakes are high. Remote visual assistance goes beyond standard video by letting experts draw and annotate directly on the live feed.
Zero confusion
With the array of guidance tools available the risk of errors and frustration is minimal.
Instant expert support
Subject matter experts can be invited to the session to tackle a specific issue.
Fast, cost effective customer service.
Adding enhanced video to customer service drastically improves satisfaction.
Solve problems quickly
Show your customers how to resolve quickly and without fuss, so they are able to resolve next time.
Ensure compliance and safety
Recording the session data, it can be used for training, compliance purposes and disuptes.
Interactive demo
Check out this quick online demo:
Save time with AI-assisted surveys & support
The combination of AI and human expertise provides objective assessments by comparing visual data against similar cases, while maintaining expert judgment.
Smart measurements and object recognition eliminate manual data entry while automatically generating standardized documentation of all findings.
The combination of AI and human expertise provides objective assessments by comparing visual data against similar cases, while maintaining expert judgment.
Our Core values
We guarantee you to revenue growth within month
Easy to use
Our intuitive interface strips away complexity. No training manuals needed and there is nothing to install.
Reliable
Engineered for continuous uptime and crystal-clear connections, our platform maintains robust performance.
Transformational
Growth, improved customer service and cost reduction through innovation.
What they say about Hostcomm
We guarantee you to revenue growth within month
"Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up Hosted Predictive Dialler has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple."
Paul Butland
Shelter (Homeless charity)
"Hostcomm remote visual assistance has reduced time to fix issues and reduced call outs for initial assessments. Overall, it has reduced costs to the business and help to reduce the amount of time our vehicles are on the road therefore reducing our carbon footprint."
Daniel Hart
Social Housing maintenance manager (Property Services)
"RVX is predominantly used for initial assessments of maintenance issues and to expedite resolution of customer queries. We anticipate saving approximately £50,000 in the first year, with expectations of reaching £100,000 in savings as our team fully embraces RVX.”
Gordon Mac
Operations Manager (Property services)
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"When you speak to Hostcomm - they identify the issue properly. It’s reassuring to know that my problem is important to them. They'll immediately speak to a data centre, whatever's necessary - to get an answer on the same call. They take ownership. We receive first class support from both the technical team and sales."
Richard Ryan
Call Centre Manager
“The software saves our customers money and since we started using it, I would estimate we have saved a combined £70,000. We use the software to help our customers identify opportunities to reduce their energy consumption and solve metering issues.”
Ruaire Glackin
Head of Net Zero and Energy Management
“Hostcomm’s OnSight service allows us replace around 100 site visits each month with a remote visual survey, each visit costs us around $150 so we are saving around $200,000 each year”
Daniel Atkins
Survey Team (Energy system installations)
