Refund Policy

Last updated: January 26, 2024

REFUND POLICY
Last Updated: January 14, 2025

At Hostcomm LLC, we strive to deliver exceptional value through our SaaS platform. We understand that circumstances may change, so we’ve outlined our refund policy to ensure clarity and fairness for all customers.
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1. Subscription Refunds
Monthly Subscriptions: If you’re not satisfied with our service, you may request a refund within 14 days of your initial subscription purchase. Refunds apply only to the first month of service and are issued in full, provided you notify us before the 14-day period ends.
Annual Subscriptions: For annual plans, we offer a 30-day money-back guarantee. If you cancel within 30 days of your initial purchase, we’ll refund the full amount paid for the annual term. After 30 days, no refunds are available, but you may cancel to prevent future renewals.
Post-Trial Purchases: If you sign up after a free trial, the refund window (14 days for monthly, 30 days for annual) begins on the date of your first paid subscription, not the trial start.
2. Eligibility Conditions
Usage: Refunds are contingent on limited use of the service (e.g., no excessive reliance on AI agents or remote visual assistance features beyond reasonable evaluation). We reserve the right to review account activity.
Notification: To request a refund, contact us at [support email] or through our support portal with your account details and reason for cancellation.
Non-Refundable Cases: Refunds do not apply to renewals (beyond the initial period), mid-term cancellations of annual plans after 30 days, or fees for add-ons/services used outside the core subscription.
3. Processing
Refunds will be issued to your original payment method within 7-10 business days of approval. Processing times may vary depending on your bank or payment provider.
4. Cancellations
You may cancel your subscription at any time via your account dashboard. Cancellation stops future billing but does not automatically qualify you for a refund unless within the above refund windows.
5. Exceptions
Service Issues: If our platform experiences prolonged downtime (exceeding 48 consecutive hours) due to our fault, we may offer a prorated refund or credit at our discretion, upon review of your support request.
Special Circumstances: For unique cases (e.g., accidental duplicate subscriptions), contact us, and we’ll assess on a case-by-case basis.
6. Changes to This Policy
We may update this refund policy periodically. The current version, effective as of [February 26, 2025], applies to all purchases unless otherwise stated.

Contact us

If you have questions about our Cookie Policy, please contact us at:

Hostcomm LLC, 1150 Nw 72nd Ave Tower 1 Ste 455 #18618, Miami, Florida 33126 US
Phone: [tel:+17864749894]
Email: service@hostcomm.net