Privacy Policy
Last updated: June 16, 2024
PRIVACY POLICY
Last Updated: January 14, 2025
INTRODUCTION
This Privacy Policy explains how Hostcomm LLC ("we," "us," or "our") collects, uses, and protects your information when you use our cloud contact center services. We are committed to protecting your privacy and ensuring transparency about data handling practices.
Information we collect
We collect the following types of information:
Service Data:
- Call recordings and transcripts
- Customer interaction records
- Agent performance data
- Contact lists and customer information
- Chat logs and messaging data
Technical Data:
- IP addresses
- Browser type and version
- Device information
- Log files
- Usage statistics
- Connection data
Business Information:
- Account details
- Billing information
- Employee records
- Service configurations
Use of Your Personal Data
We use collected information to:
- Provide and maintain our services
- Monitor and improve service quality
- Generate analytics and performance reports
- Process payments and maintain accounts
- Comply with legal obligations
- Detect and prevent fraud
- Provide technical support
Data storage and security
We implement industry-standard security measures including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure data centers
- Disaster recovery procedures
Data retention
We retain data for:
Active accounts:
- Duration of serviceTerminated accounts:
- As required by law
Call recordings:
- Per compliance requirements
- Analytics data: 24 months
Data sharing and Disclosure
We may share information with:
- Service providers and technology partners
- Law enforcement when legally required
- Business partners with your consent
- Third-party integrations you authorize
Childrens policy
Our services are not directed to children under 13. We do not knowingly collect information from children.
International data transfers
Data may be processed in the United States and other countries. We ensure appropriate safeguards for international transfers.
Changes to this policy
We may update this policy periodically. Changes will be posted on this page with an updated revision date.
Compliance
We comply with:
- Florida Privacy Protection Act (FPPA)
- California Consumer Privacy Act (CCPA)
- General Data Protection Regulation (GDPR) where applicable
- Telephone Consumer Protection Act (TCPA)
- Federal Communications Commission (FCC) regulations
Contact us
If you have questions about our Cookie Policy, please contact us at:
Hostcomm LLC, 1150 Nw 72nd Ave Tower 1 Ste 455 #18618, Miami, Florida 33126 US
Phone: [tel:+17864749894]
Email: service@hostcomm.net
