Hostcomm RVX Browser Extension - Remote Visual Assistance embedded in Simpro Suite

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In today’s field service landscape, efficiency and clarity are everything. Enter the Hostcomm RVX browser extension, a game-changing tool that embeds full remote visual assistance (RVA) functionality directly into the Simpro Suite user interface. Whether you’re guiding a technician or troubleshooting with a customer, RVX lets you see and interact in real-time—without the need for an on-site visit. Curious about how it works? We’ve broken down its robust feature set based on Hostcomm’s latest demo video. Let’s explore why RVX could be the upgrade your Simpro workflow needs.

Effortless Installation and Session Start

Getting RVX up and running is as simple as it gets. Install the browser extension with a few clicks, and you’re ready to roll. From the Simpro Suite, press the RVX button, and the cloud platform sends an SMS with a hyperlink to your customer’s mobile device. They click the link—no app installation required (except for one feature)—and join the session via their default browser. If you’re using a smart checklist to guide the session, just select it beforehand. It’s a seamless, low-friction start that gets you connected fast.

Precision Guidance Tools

RVX’s guidance features are where it shines, bridging the gap between host and remote user with intuitive tools.

Live Pointer: Point with Purpose

The Live Pointer overlays a colored cursor on the remote user’s screen, tracking your mouse movements in real-time. Need them to focus on a specific component? Just point—it’s that easy. The remote user gets their own cursor in a contrasting color, enabling two-way clarity. This dual-pointer system eliminates misunderstandings, saving time and frustration on both ends.

Annotation Tool: Visualize Complex Ideas

For technical discussions, the Annotation tool is a standout. Capture an image during the session, then annotate it with drawings, text, shapes, or arrows. It’s perfect for explaining intricate setups or avoiding misinterpretation. Once you’re done, save the annotated image as a permanent visual record—ideal for documentation or future reference.

Advanced Video, Image, and Data Capture

RVX turns a smartphone into a high-powered remote toolset, capturing critical details with precision.

Image Capture: High-Quality, No Compromise

Click the image capture button, and RVX commands the remote device’s HD camera to snap a photo. Because it’s taken locally, you get crisp quality unaffected by spotty Wi-Fi or mobile signals—unlike streamed video stills. Add a short description tag to each image for easy searching later, making it a breeze to find that one key shot.

Optical Character Recognition (OCR): Text Made Simple

The OCR feature is a time-saver for data-heavy tasks. Point the remote camera at text—like meter readings, appliance labels, or product IDs—click to capture, and AI extracts the text instantly. Need a tweak? Edit it before saving. This tool streamlines tasks that once required manual note-taking or follow-up visits.

Video Recording: Capture the Full Story

Enable video recording, and RVX logs everything on-screen—pointers, annotations, and all. It’s a comprehensive way to document sessions for training, audits, or customer records, all stored securely in the cloud.

Image Browser: Access Anytime

All captured images land in an image browser, where you can click for a larger view. Files sync to the Simpro Suite pending jobs attachments section, keeping your workflow tidy and centralized.

Structured Workflow with Host Guidance Checklist

The Host Guidance Checklist, powered by an integrated, brandable Typeform workflow, keeps sessions on track. This customizable on-screen guide controls task sequences, ensuring nothing’s overlooked—perfect for complex jobs or training new staff. Data collected here attaches directly to Simpro jobs, enhancing record-keeping. Tailor the checklist via the Typeform console to fit any procedure your team follows.

Remote Device Controls: Hands-On from Afar

RVX gives hosts practical control over Android devices:

• Zoom: Adjust the camera zoom for a closer look without bothering the remote user.
• Flashlight/Torch: Toggle it on or off to illuminate dim areas—handy for tight spaces.
• Sound Levels: Monitor captured audio in decibels, ensuring clear communication.

Robust Communication Options

Stay connected with versatile tools built into RVX:

• Chat Widget: Active during sessions, it supports encrypted document sharing and saves transcripts to the cloud and Simpro Suite—great when voice isn’t an option.
• VOIP: Enjoy two-way voice calls with mute/unmute flexibility, delivered in low-latency HD.
• 2-Way Video: Switch cameras for face-to-face interaction, ideal for introductions or as a recorded alternative to Zoom or Teams. Video recording is optional too.

Google Maps Integration: Location Made Actionable

With permission, RVX saves the remote device’s geolocation coordinates, unlocking Google Maps features like Street, Satellite, and Map views. Measure areas (e.g., rooftops) or distances (e.g., property to road) with a built-in tool, and save the data automatically to the cloud and Simpro job attachments. It’s a powerful addition for site planning or assessments.

Measure Tool: AR-Powered Precision

The Measure Tool uses augmented reality to calculate distances via the smartphone. The remote user aims at a start point, moves to the end, and RVX computes the span—no tape measure required. It’s a clutch feature for impromptu measurements, though it does need a small app installed on the remote device. Saved measurements integrate into your records effortlessly.

Notes Widget: Capture Insights On the Fly

Jot down thoughts or key points during the session with the notes widget. It’s a simple, effective way to log details without breaking focus.

Why RVX Stands Out

The Hostcomm RVX extension isn’t just another add-on—it’s a fully integrated solution that enhances Simpro Suite with low-latency HD voice, 2-way video, and a suite of practical tools. From guiding with precision to capturing actionable data, it’s built to save time, reduce truck rolls, and boost customer satisfaction. Post-session, all media and notes sync to Simpro’s attachments tab, keeping your jobs organized.

Ready to See More?

This whirlwind tour covers the essentials, but there’s more to discover. Hostcomm invites you to reach out for a detailed, one-on-one demo to explore how RVX fits your specific needs. Check the YouTube video’s chapter shortcuts (in the description and progress bar) to revisit features like installation, guidance tools, or Google Maps integration.

Transform your Simpro Suite experience with RVX—because smarter remote assistance means stronger field service outcomes.

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